Terms & Conditions

Children

The safety of your children is of paramount importance. FASW staff will provide an initial briefing and training for your children, to ensure they will be safe, secure and confident on the courses.

The main safety points are listed below for your information and understanding:

• Climbers 7 and 8 years old - ESSENTIAL - 1 climbing adult for every 2 children. However, for the best experience for your child, we RECOMMEND 1 climbing adult for every child.

  Adults are required to assist during some elements of the course.

• Climbers 9 to 16 years - 1 adult (participation not required) for every 6 children, however we recommend extra supervising adults per group where possible.

FASW staff will explain to your children that they must:

• Follow all instructions provided during the briefing

• Start on the most appropriate course, as directed by staff, and only attempt courses appropriate for their age and height according to this table:

SafetY

Customer safety is the utmost priority. Forest Adventures has incorporated the latest safety line technology ‘BORNACK SSB SYSTEM’ from Germany for all our participants.  With their interconnected harnesses you cannot detach yourself from the safety line while amongst the trees.

• All participants need to agree to our ‘Terms and Conditions’ before they can climb. 

• A pre-arrival check-in email will be sent to you after you book, or you can complete the check-in on our iPads when you arrive.

• At Forest Adventures South West, we love the environment, and our check-in system is 100% paperless. 

• You can also complete your check-in by clicking here

Payment

What is included in the entrance fee?

• When coming to Forest Adventures South West you can expect to be climbing through our courses for as long as 2 hours. Your entrance fee covers all of your equipment hire and access to the courses for the entire duration of your visit.

What payment options are available?

• You can pay for your climb by cash, debit card, Visa or Mastercard. We also accept cheques for corporate or school groups.

When do I need to pay?

• For groups of less than 20 people we require payment in full at the time of booking. This is most often done by credit card on our booking system. For groups of 20 people or more, we require a 50% deposit at the time of booking, with the balance due on the day of your visit.

• If you need to change your booking, we will do our best to accommodate you at a new time. Any cancellations or amendments to your booking must be called through to us a minimum 48 hours prior to your booking on 08 9780 5908 or a cancellation fee may be incurred.

REFUND

Our staff reserve the right to refuse any guest entry to the courses if they are unable to complete our practice course on their own, in a safe and timely manner, and without injuring themselves, damaging equipment or endangering others on the course. If a guest attempts and is unable to complete the practice course, a voucher will be issued valid for three years.

• Any changes/refunds to confirmed bookings must be received by close of business (5.00pm WST) on the day prior to your booking.

• No same day refunds

• No refunds for late arrivals

• Refunds will not be given if participants arrive in inappropriate clothing and footwear – see above for requirements

• Refunds will not be given if participants do not meet the age, height and weight restrictions